Acronis - ADVANCED Cloud Backup Per Workload

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Advanced Security (Antivirus)
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Benefits

The ADVANCED Cloud Backup By Workload package contains advanced backup and recovery functions.

Prevent restoration of infected files from backups, restore only clean data. Acronis anti-ransomware protection, Immutable backups, Encryption of compressed files.

Protection for more than 20 platforms (microsoft, google, amazon WS, linux, mac, android, mysql, SAP hana, mariadb, vmware, etc) from a single console. Full CLOUD to CLOUD protection for Microsoft 365 , Backup for Microsoft Exchange Online , OneDrive , Teams, Sharepoint, Google Workspace.

Backups according to the desired schedule and frequency: monthly, weekly, daily, hourly, or even every 10 minutes. Obtain backup copies of specific disks/volumes (with all the information necessary for the operating system to boot), files or folders. Cloud Storage and Local Storage. Full image and file-level backups.

Granular database and table retrieval, perform database lookups and/or retrieve all or selected data and tables, without the need to retrieve the entire workload.

Instant recovery: in case of disaster, you can easily restore all data to new hardware. Restore Windows and Linux systems to dissimilar hardware with Acronis Universal Restore. Best RTO in the industry with Acronis Instant Restore.

Includes:

  • File backup.
  • Image backup.
  • Application backup.
  • Backup of shared network resources.
  • Backup to ACRONIS Cloud storage in the ACRONIS Datacenter.
  • Backup to local storage.
  • Encrypted backups in the ACRONIS Cloud with military-grade security.

PROTECT NOW

Your main office, branch offices, finance department and remote workers.

WE ARE ALIGNED

With the security frameworks of the National Institute of Standards and Technology (NIST) and ISO/IEC 27001.

EFFICIENT IN ECONOMY

A homogeneous technological platform, a single agent, a single console, all in one solution of great value for your company.

Contact Center in the Cloud

Banner Contact Center en la Nube

Contract the most innovative, reliable, easy to use and fast to implement cloud contact center solution on the market, under the SaaS (Software as a Service) model.

Connect your incoming and outgoing calls to cell phones and landlines, link your video calls and interactions to Email, Facebook, Twitter, Instagram. You can manage your web chat, WhatsApp, Facebook Messenger, Line, Telegram and SMS; as well as set up overflows from web forms – all in one place!

Some of the features of this solution:

  • Omnichannel
  • CRM
  • RPA (Robotic Process Automation)
  • Business Intelligence
  • Compliance

Omnichannel

With wolkvox you improve your customers’ experience by integrating all contact channels into a unified desktop, and by having prior information about your users before handling their requests.

CRM

Manage and automate the relationship with your customers from the cloud, with a software solution focused on customer service, sales and collections processes that unifies all the information obtained by your agents in wolkvox Manager on the same desktop.

RPA

Through Artificial Intelligence, you can automate digital RPA (Robotic Process Automation) processes from start to finish, using bots to make decisions quickly, safely, efficiently and usefully. RPA is focused on creating the digital force of your company to perform back office, front office, virtual agents, office automation tasks, among others.

BI

It focuses on performing the ETL process, extracting, transforming and loading the key information obtained in your contact channels and collected according to the wolkvox Manager metrics, which are classified in different categories: Service and Response Speed, Campaigns, Efficiency and Effectiveness and Satisfaction and Quality.

Mggt

It is a cloud-based videoconferencing application natively integrated with wolkvox Contact Center, which communicates operation leaders with agents to develop online meetings, trainings and staff inductions.

TCD6 Compliancg

This is a feature with which you can set a maximum limit of contact attempts to each of your customers in the different channels that are part of your operation. Its importance lies in the fact that the laws of different countries require that consumers’ rights be respected and that their personal data be protected and used correctly when executing outbound campaigns.