Contact Center in the Cloud
Contract the most innovative, reliable, easy to use and fast to implement cloud contact center solution on the market, under the SaaS (Software as a Service) model.
Connect your incoming and outgoing calls to cell phones and landlines, link your video calls and interactions to Email, Facebook, Twitter, Instagram. You can manage your web chat, WhatsApp, Facebook Messenger, Line, Telegram and SMS; as well as set up overflows from web forms – all in one place!
Some of the features of this solution:
- RPA (Robotic Process Automation)
- Business Intelligence
With wolkvox you improve your customers’ experience by integrating all contact channels into a unified desktop, and by having prior information about your users before handling their requests.
Manage and automate the relationship with your customers from the cloud, with a software solution focused on customer service, sales and collections processes that unifies all the information obtained by your agents in wolkvox Manager on the same desktop.
Through Artificial Intelligence, you can automate digital RPA (Robotic Process Automation) processes from start to finish, using bots to make decisions quickly, safely, efficiently and usefully. RPA is focused on creating the digital force of your company to perform back office, front office, virtual agents, office automation tasks, among others.
It focuses on performing the ETL process, extracting, transforming and loading the key information obtained in your contact channels and collected according to the wolkvox Manager metrics, which are classified in different categories: Service and Response Speed, Campaigns, Efficiency and Effectiveness and Satisfaction and Quality.
It is a cloud-based videoconferencing application natively integrated with wolkvox Contact Center, which communicates operation leaders with agents to develop online meetings, trainings and staff inductions.
This is a feature with which you can set a maximum limit of contact attempts to each of your customers in the different channels that are part of your operation. Its importance lies in the fact that the laws of different countries require that consumers’ rights be respected and that their personal data be protected and used correctly when executing outbound campaigns.